what should you do when asked to take down a detailed message for your manager or supervisor?
a. politely suggest that the caller call back when you know your manager will be in the office to receive their call directly.
b. politely suggest that the caller leave a voicemail message instead.
c. make your best guess when you don't understand a detail rather than indicate your uncertainty.
d. repeat the message back word for word after it's been given.
I believe b is the correct one but doubting it.