Mrs. Young becomes dissatisfied with her school's absentee policy after reading about factors likely to influence students' self-esteem, motivation, and attendance rates. Although she is nervous about challenging the established policy at her school, she makes her findings known to her principal and school board members. Mrs. Young's behavior illustrates the process of ____________________

a) problem generating.
b) problem finding.
c) problem framing.
d) problem representation.